Refund policy
Thank you for shopping at BONVOVO! We’re committed to delivering high-quality products and a pleasant shopping experience. If you are not completely satisfied with your purchase, we’re here to help.
🔁 Return Policy
📅 Return Window
We offer a 30-day return guarantee from the date you receive your item.
✅ Return Conditions
To be eligible for a return, items must be:
- In "Like-New" Resalable Condition – No visible signs of use, scratches, or odors.
- Clean & Fur-Free – Please ensure the item is wiped down and free of cat hair or litter traces.
- Original Packaging – With all tags and original box included.
To receive a full refund, please ensure the item is returned in its original, resalable condition. Items returned with significant damage or missing parts may result in a partial refund.
🔄 Return Reasons & Who Pays Shipping
| Reason for Return | Return Shipping Paid By | Full Refund |
|---|---|---|
| Product has quality issue | BONVOVO | ✅ Yes |
| Ordered wrong / changed mind | Customer | ✅ Yes (if item is in original condition) |
| Item not in original packaging | Customer | ❌ Partial refund (restocking fee may apply) |
📦 How to Return
1 Contact our customer support at info@bonvovo.com to obtain return authorization. Returns without authorization will not be accepted.
2 Include your order number and proof of purchase inside the return package.
3 Use a trackable shipping method; we are not responsible for returns lost in transit.
4 If your order included a promotional gift, it must also be returned. Otherwise, its value will be deducted from your refund.
💳 Refund Policy
- Once your return is received and inspected, we will email you to confirm receipt and notify you of the refund status.
- If approved, your refund will be processed to the original payment method within 1–14 business days (processing time may vary depending on your bank).
- Original shipping fees are non-refundable, except in cases where the return is due to product defects.
❌ Order Cancellation
- You may cancel your order before it has been shipped or produced to receive a full refund.
- Orders that have already been shipped cannot be canceled but may be returned following the above return policy.
📩 Questions? Contact us at:
info@bonvovo.com – We're happy to help!